Return & Refund Policy
Last Updated: July 31, 2026
30-Day Return Window
You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in original packaging with all accessories.
Return Process
- Email support@craftnova.shop with your order number and reason.
- We provide a prepaid return label.
- Pack securely in original packaging.
- Refund processed within 5 business days of receiving return.
Non-Returnable
- Opened earbud tips (hygiene)
- Gift cards
- Final sale items
Defective Items
Contact us within 48 hours. We ship a free replacement.