物流政策
Shipping Policy
Last updated: August 6, 2026
Thank you for shopping at Craftnova. Please review our shipping policy below for details on delivery times, costs, and more.
Order Processing
- Orders are processed and shipped within 2 business days (Monday–Friday).
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a tracking number via email once your order has shipped.
Shipping Options & Delivery Times
We ship from our warehouse in China via YunExpress with two shipping options:
| Shipping Method | Estimated Delivery | Price |
|---|---|---|
| Standard Shipping | 8–15 business days | From $8.99 |
| Expedited Shipping | 6–10 business days | From $11.99 |
Delivery times are estimates and begin from the date of shipping, not from the date of order. Actual delivery may vary due to customs processing, weather, or other factors beyond our control.
Free Shipping
- Free Standard Shipping on orders over $69 USD (United States only).
- Free shipping automatically applies at checkout when your order subtotal meets the minimum requirement.
Countries We Ship To
We currently ship to:
- United States
- Canada
- United Kingdom
- European Union
- Australia
More destinations coming soon!
Shipping Costs
Shipping costs are calculated at checkout based on the total weight of your order and your shipping destination. You will see the exact shipping cost before you complete your purchase.
Weight-Based Pricing (United States)
| Order Weight | Standard (8–15 days) | Expedited (6–10 days) |
|---|---|---|
| 0 – 0.4 kg | $8.99 | $11.99 |
| 0.4 – 0.8 kg | $12.99 | $15.99 |
| 0.8 – 1.4 kg | $16.99 | $19.99 |
Customs, Duties & Taxes
- United States: Orders under $800 USD are typically duty-free under US customs regulations.
- For other countries, import duties, taxes, and customs fees may apply. These charges are the responsibility of the customer and are not included in our shipping costs.
- We are not responsible for any customs delays or additional fees imposed by your country.
Tracking Your Order
Once your order ships, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us immediately at guanwenjie928@gmail.com with your order number and photos (if applicable). We'll work with you to resolve the issue.
Wrong Shipping Address
Please double-check your shipping address before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, contact us immediately — we can only correct addresses before the order has been shipped.
Questions?
If you have any questions about shipping, please email us at guanwenjie928@gmail.com. We typically respond within 24 hours, Monday through Friday.