联系信息

Contact Us

Have a question? We're here to help! Reach out to us using any of the methods below.

Email

guanwenjie928@gmail.com

We typically respond within 24 hours, Monday through Friday.

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (China Standard Time)

Saturday – Sunday: Closed

Orders placed on weekends or holidays will be processed on the next business day.

Mailing Address

Craftnova
Jingtian North 1st Street
Shenzhen, 518034
Guangdong, China

Please do not send returns to this address without contacting us first. Unsolicited returns will not be processed.

Phone

+86 187-1848-6751

For urgent inquiries only. Email is the fastest way to reach us.

Common Questions

Before reaching out, check out our help pages for quick answers:

• Shipping Policy — Delivery times, costs, and tracking
• Return Policy — Returns, exchanges, and quality issues
• Privacy Policy — How we handle your data

What to Include in Your Email

To help us assist you faster, please include:

• Your order number (starts with #)
• Photos or videos of the issue (if applicable)
• A clear description of your question or problem